Your privacy is important to us, so Charmin, a India, has created the following Privacy Policy ("Policy") to let you know what information we collect when you visit our Site http://www.charmin.in ("Site"), why we collect it and how we use it.


The terms "You," "Your," "Yours" and "User" refer to the entity/person/organization using our Site.
When this Policy mentions "We", "Us," and "Our" it refers to Charmin and its subsidiaries and affiliates.

This Privacy Policy is governed by our [Terms of Services](https://www.charmin.in/terms-conditions).

For any questions regarding this Policy or any requests regarding the processing of personal data, please contact us at charm.in@yahoo.com.

1. INFORMATION WE COLLECT FROM YOU
We collect the information You provide to us and this information is necessary for the adequate performance of the contractual arrangement which is in place between You and us and allow us to comply with our legal obligations.
- Account Signup Information. When You create the account, we ask You to provide the signup information, such as Email, Name, Surname, Phone, Username, Passwords, Personal Number, Address.
- Communications, Chats, Messaging. When you communicate with us through email or any other way, we collect information about your communication and any information You choose to provide or disclose. In order to answer your request, we may access information provided by email, chats, purchase history, etc.
- Payment Information. To order and use features of Site, we may require you to provide certain financial information in order to facilitate the processing of payments. We collect your  Credit or debit card number, Credit or debit card type, Name and surname, Credit or debit card expiration date, Billing address.
- Login information. We collect Login information if You are logging to our account with Authentication Data.


2. THE WAY WE USE YOUR INFORMATION
We process your information adhering to the general data processing principles.
We may use the information we collect through our Site for a number of reasons, including to:
- to stay connected
- to create statistics and analyze market
- to manage user orders
- to improve services
- to provide support
- to post testimonials

We will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate business interests.

3. DIRECT MARKETING
We may use your provided contact details for direct marketing. These direct marketing offers, depending on your preferences, may be personalized taking into account any other information which you have provided to us (e.g. location, social media profile information, etc.) or we have collected or generated from other sources as described below.
You are free to opt out of our newsletters at any time. You can do this by clicking on a link for that purpose at the bottom of our e-mail with the newsletters.

4. COOKIES
We do not use cookies or other tracking technologies.

5. SENSITIVE INFORMATION
We do not collect sensitive information such as political opinions, religious or philosophical beliefs, racial or ethnic origin, genetic data, biometric data, health data or data related a sexual orientation.
Please do not send, upload, or provide us any sensitive data and contact us using the contact details below if you believe that we might have such information. We have a right to delete any information we believe it might contain sensitive data.

6. PAYMENT INFORMATION
To order and use our services we may require you to provide certain financial information to facilitate the processing of payments. We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your Personal information is governed by their Privacy Policy. All payment data is stored by Razorpay, PayU. You may find their privacy policy link(s) here:  [https://razorpay.com/privacy/](https://razorpay.com/privacy/) [https://payu.in/privacy-policy](https://payu.in/privacy-policy).

7. RETENTION
We retain your personal information to provide services to you and as otherwise necessary to comply with our legal obligation, resolve disputes, and enforce our agreements.
We will retain your personal information not longer than you keep your account, unless we are otherwise required by law or regulations to retain your personal information longer.
We will retain your personal information as long as we need it to provide services to you, unless we are otherwise required by law or regulations to retain your personal information longer.
If you would like to stop us using your personal information, you shall request that we erase your personal information and close your Account. Please note that even after deletion of your account we may keep some of your information for tax, legal reporting and auditing obligations.

8. YOUR RIGHTS
You are entitled to a range of rights regarding the protection of your personal information. Those rights are:
- The right to access the information we have about you. If you wish to access your personal information that we collect, you can do so at any time by contacting us using the contact details provided below.
- The right to rectify inaccurate information about you. You can correct, update or request deletion of your personal information by contacting us using the contact details provided below.
- The right to object the processing. When we rely on your consent to process your personal information, you may withdraw consent at any time by contacting us using the contact details provided below. This will not affect the lawfulness of processing prior to the withdrawal of your consent.
- The right to lodge a complaint. You can raise questions or complaints to the national Data Protection Agency in your country of residence in the event where your rights may have been infringed. However, we recommend attempting to reach a peaceful resolution of the possible dispute by contacting us first.
- The right to erase any data concerning you. You may demand erasure of data without undue delay for legitimate reasons, e.g. where data is no longer necessary for the purposes it was collected, or where the data has been unlawfully processed.


9. APPLICATION OF POLICY
This Policy was created with the help of the [Privacy Policy Generator from TermsHub](https://termshub.io/privacy-policy?utm_source=referral&utm_medium=generated_documents&utm_campaign=referral_documents&utm_content=pp_th_text) and applies only to the services offered by our Company. Our Policy does not apply to services offered by other companies or individuals, including products or sites that may be displayed to you in search results, sites that may include our services or other sites linked from our Site or Services.

10. AMENDMENTS
Our Policy may change from time to time. We will post any Policy changes on our Site and, if the changes are significant, we may consider providing a more explicit notice (including, for certain services, email notification of Policy changes).

11. ACCEPTANCE OF THIS POLICY
We assume that all Users of this Site have carefully read this document and agree to its contents. If someone does not agree with this Policy, they should refrain from using our Site. We reserve the right to change our Policy at any time and inform by using the way as indicated in Section 10. Continued use of this Site implies acceptance of the revised Policy.

12. FURTHER INFORMATION
If you have any further questions regarding the data we collect, or how we use it, then please feel free to contact us at the details as indicated above.

 

PRIVACY POLICY

TERMS AND CONDITIONS

REFUND, RETURN/EXCHANGE:

We urge you do not accept seal open/ Tampered/Leaked/Damaged shipment box as returns won't be accepted in such cases. However, if you have received an item in a damaged/defective condition or have been sent a wrong product, you can write to us on charm.in@yahoo.com along with the picture of the product. You will receive a Credit Note which you can use to purchase/repurchase the desired products from Charmin.

Credit Notes are not applicable for freebies and discounted products.

IF YOU ARE UNSATISFIED WITH THE PRODUCT:

In the case that you are not satisfied or have changed your mind about a particular item(s) in your order if the product is unused. You will then be required to ship the products to our office within 10 days of the receipt of the products. Courier charges would be borne by the customer. We will initiate the refund process only if the products received by us are not as below:

Returns will not be accepted under the following conditions:

  • Product is damaged due to misuse/overuse

  • Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is severely damaged

  • Serial Number has tampered

  • Defective products that are covered under Seller/Manufacturer's warranty

  • Product is used or altered

  • If a request is initiated after 15 days of order delivery

  • Free product provided by the brand