terms & conditions

REFUND, RETURN/EXCHANGE:

We urge you do not accept seal open/ Tampered/Leaked/Damaged shipment box as returns won't be accepted in such cases. However, if you have received an item in a damaged/defective condition or have been sent a wrong product, you can write to us on charm.in@yahoo.com along with the picture of the product. You will receive a Credit Note which you can use to purchase/repurchase the desired products from Charmin.

Credit Notes are not applicable for freebies and discounted products.

IF YOU ARE UNSATISFIED WITH THE PRODUCT:

In the case that you are not satisfied or have changed your mind about a particular item(s) in your order if the product is unused. You will then be required to ship the products to our office within 10 days of the receipt of the products. Courier charges would be borne by the customer. We will initiate the refund process only if the products received by us are not as below:

Returns will not be accepted under the following conditions:

  • Product is damaged due to misuse/overuse

  • Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is severely damaged

  • Serial Number has tampered

  • Defective products that are covered under Seller/Manufacturer's warranty

  • Product is used or altered

  • If a request is initiated after 15 days of order delivery

  • Free product provided by the brand